Q: When will I receive my order?

A: Please refer to our Shipping Policy page for information regarding shipping times. 

Q: Can I cancel or return my order?

A: We do accept returns within 30 days, but please refer to our Refund Policy page for more information.

Q: The tag says a different size than the one I ordered. 

A: The vests tag size may display a different size because they are manufactured based on international measurements, which run extremely small. For example, if you ordered 2XL, the vest tag might say 4XL, but rest assured, it will still be the correct size, equivalent of the one you chose (2XL).

Q: Does the Scorched™ Heated Vest come with batteries?

A: Our vests use a standard USB Power Bank (18W 5A) and we recommend 10,000 mAH to get up to 12 hours of heat. Due to international shipping restrictions, batteries are sold separately. If you're located in the US or CA, you will be given the option to add one to your order at checkout, or you can click here. Please note that the battery may be shipped separately and arrive before or after your vest.

Q: How do I use my Scorched™ Heated Vest? Do you have instructions?

A: Unzip the interior pocket and connect it the USB cable to your power bank. Hold the button down for 3 seconds to turn it On/Off. A flashing light means that it's heating up. To switch through different heat settings, click the button once. White is low heat, blue is medium, red is high. 

Q: How many hours does it last for? 

A: The vest will last up to 12 hours on the low heat setting, while using a 10,000 mAH external battery pack. If you're using medium or high heat, and/or using battery packs of smaller size, it will be able to provide heat for a shorter period of time depending on those factors.